FAQ & Troubleshooting

Which online poker sites are supported? What are your plans going forward? Version 1.6 works with Party Poker, Empire Poker and Ultimate Bet. In addition, all poker sites that use the same software as one of those are supported (for example, InterTops and MultiPoker use the same software as PartyPoker). Additional sites will be added based on user preferences; please email support@holdem-winner.com to cast your vote!

We have the top online poker list with the top poker rooms such as Tigergaming.com.

• The application does not start on my computer

 No Hands Holdem, like most new applications, requires the presence of Microsoft’s .NET framework in order to run. The .NET framework is already built in Windows 2003 or newer. If you have Windows 2000 or Windows XP there is a good chance you have it already, if not your can download it from the Microsoft Download Center or by pasting the following link to your browser:

 http://www.holdem-winner.com/Files/dotnetfx.exe

• No Poker Windows are found in the Active Tables screen

 Make sure that you have entered your screen names in File|Settings and that the case and spelling is identical to your actual login name.

If the problem persists please contact support@holdem-winner.com.

• My Game Info  window is not reading any information from the Poker Site

Make sure the “Dealer” drop box set to "Everything" (PartyPoker) or that you are in "Full Chat Mode" (Ultimate Bet)

    Make sure that your hole cards are in the poker screen are not covered by another window (No Hands Holdem needs to be able to “see” them!)

 Try closing the Game Info window, click “Look Again” on the table finder, and open a new Game Info for your table.

   If the problem persists please contact support@holdem-winner.com.

• The program seems to be reading the wrong cards from the Poker Site

Make sure that your hole cards are in the poker screen are not covered by another window (No Hands Holdem needs to be able to “see” them!)

If No Hands Holdem is still unable to recognize the card it sees, it will ask you for help via the “Unrecognized Card” dialog. When presented with that dialog, please type in the correct card in the format As

 Once you help No Hands Holdem recognize an unknown card it stores it in its memory and never asks again.

• The “seat selection” boxes are grayed out for Ultimate Bet tables

 There is no use for the seat selection boxes in Ultimate Bet tables for a very simple reason: the player always appears in the same seat, namely the bottom center of the screen!

 

• What about the “mini view” of Ultimate Bet tables?

 The “mini view” is not supported (as of version 1.5), you need to always have the table on “full view” in order for No Hands Holdem to be able to read game information.

• The “bet cost” and “pot size to justify call” fields show nothing – why?

 Both these fields become available only when you are facing a Fold/Call/Raise decision in the poker window (that is the only time these numbers make sense anyway!)

• Why are the opponent balances N/A in tournament games?

 This is really a situation where these numbers are very easy for the online player to track, since everybody starts the tournament with the same standard amount (1000 or 800 in Party Poker). Every time you see someone holding 1200 chips in a $50/$5 tournament, for example, you automatically know that he/she is up by 200.

On the other hand, it would be rather complicated for No Hands Holdem to keep track of tournament balances (because of frequent all-in and side pot situations), therefore we chose to conserve that computational power for more useful operations!

• How good is the provided strategy?

 The question can be answered in two parts.

(a) Obviously, when it comes to pre-flop play you can use the Strategy Editor to create or edit any strategy that you believe best fits your game (poker books and web sites are a good source for pre-flop strategies).

(b) The post-flop portion of the strategy is not editable yet (See next item) but will be in future releases. In any case, the current combination that uses the “Basic Strategy” for pre-flop and the built-in post-flop has been tested at $1/$2 tables of Party Poker and has been found to win around 2 Big Bets / hour (over several thousands of hands, there may be some short-term variance of course). This means that by following the recommendations exactly as given, a player will realize a positive expected value at a low-limit 10-player game.In addition, a player is always encouraged to improve on that by using some judgment depending on specific circumstances that the computer is not aware of; in other words, if you have a good reason to believe that an opponent has (or does not have) the hand he represents then you need to ignore the recommendation and act accordingly!

• What features should I expect to see in future versions of No Hands Holdem?

 Features that are already scheduled for a subsequent release are:

-          Improvements in the built-in strategy so that it can handle subtle situations better

-          Statistics for each supported poker site to judge “fairness” (for example, what percentage of boards are paired and how that compares to the statistical average)

-          Extended Strategy Editor so that it allows customization of the post-flop play in addition to the pre-flop

-          Ability to play in fully automated mode (no human interaction)

 You have ideas about great new features that you would like to see in future versions? Please do not hesitate to write at info@holdem-winner.com!

• Are there any privacy issues?

Unlike other applications, No Hands Hold'em does not communicate any information to any external site or process. This can  be easily verified by using a network monitoring tool (such as a "packet sniffer"). Using No Hands Hold'em does not have any effect on the player's privacy in any way. 

• Is this illegal? Do the poker sites have any problem with it?

 Of course not! Any human player with super-fast calculating ability and an infinite memory (to remember every action other players take) would be doing the same thing, if he could, on his own. Actually, you can argue that development of these abilities is, among other things, what makes some Texas Hold'em players better than others!

All supported poker sites are aware of the existence of our software and have no problem with it whatsoever.

NOTE: As of November 2005, Party Poker and its affiliated sites (Empire Poker etc) started maintaining a list of banned software programs, based on their latest interpretation of what constitutes "cheating" in an online game (the list can be found on the PartyPoker web site). Our software is not in that list and is not expected to ever be included, for the reasons explained above, a fact that reassures our users about its legality on an ongoing basis .